Business Systems Support Assistant (Support & Data Services)

Location:Milton Keynes
Job Type:Full Time

About Network Rail

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen.

Our railway has been growing for 150 years, without significant renewal. And yet it's required to carry more freight and passengers than ever before. We anticipate up to 400 million more passenger journeys by as soon as 2020. Investment and modernisation are absolutely essential.

So, we're building the railway of the future. It's a colossal challenge. And we're relishing every moment. We're driven to delight our customers and help the economy thrive. We've already developed a premier reputation for taking care of our track - ours is one of the safest railways in Europe.

Naturally, we're constantly seeking new talent to help us achieve our ambitious goals!

Brief Description

This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.

Finance and Reporting, which is a part of Route Services, are delivering services that are vital to the running of the railway, deliver the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources.

The role

As a Business Support Assistant, you'll provide professional support to the functions in respect of the various systems used, providing technical and operational support and guidance.

About the role

Key Accountabilities

What will you be doing?

    Maintain integrity of reporting systems for all users and provide system administration regarding access and security

      Assist in the development of new systems and improve current systems as identified.

        Act as super user for all National Delivery Service led systems.

          Develop and manage systems of feedback so that queries from the user community are logged and effectively dealt with.

            Maintain a log of all systems, their purpose, requirements and users.

              Assist the Business Systems Team in preparing the affected business areas for the transition to new ways of working when business systems are implemented or altered.

                Assist in the identification and implementation of quality and efficiency improvement initiatives.

                Job Skills, Experience and Qualifications

                Do you meet the following criteria?


                  In-depth understanding of Network Rail's operating and logistic processes.

                    Database design skills

                      Experience of developing management and reporting systems

                        Good knowledge and experience of internet / Intranet systems and development of web sites.

                          Good communication & interpersonal skills and a customer focused approach

                          How to apply

                          Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

                          Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision

                          This is a band 5 vacancy and is paying the following salary: £23,000 - £25,000

                          Closing date: 17th December 2019. Late applications will not be accepted. We retain the right to close this advert before the advertised end date based on the number of applicants