System Support Manager (AM)

Job Type:Full Time

About Network Rail

The railway plays a critical role in connecting people, businesses and communities to support both regional and national economic growth. We run the safest railway in Europe, committed to getting everyone home safe every day. In our role as an asset management service organisation, Network Rail owns, operates, maintains and, where funded, enhances the railway infrastructure.

With a 5,000-strong workforce and 2,700 miles of railway, our routes are here to serve communities and businesses of Wales, the Thames Valley, West of England and the South West Peninsula.

We transport commuters to key employment hubs including London, Cardiff, Bristol, Birmingham, Manchester and Liverpool. We directly serve London Heathrow, Europe's busiest international airport and provide connections to Cardiff, Bristol, Birmingham, Manchester, and London Gatwick airports. We support leisure and tourism in all of these areas and support critical freight services, notably aggregates, moving millions of tonnes of freight every year.

We are focussed on getting the basics right; putting the passenger first to provide a safe, reliable and high performing railway every day. Immediate challenges include the December 2019 timetable change - the biggest timetable changes to GWR services since 1976 - which will provide thousands of extra seats, more frequent services and quicker journeys.

Brief Description

Route Businesses plan, operate and maintain the railway day-to-day. Our business units - 'routes' - work closely with our customers, and are accountable for improving customer service, safety, and performance, as well as providing a value for money railway.

The Shrewsbury Delivery unit covers all asset maintenance from Cwmbran to Chester, North Wales coast and mid Wales. With a team of over 350 people and annual budget of over £22m, the team is at the heart of providing a safe and efficient railway network

About the role

As Systems Support Manager, you will lead and direct system and database management processes within the delivery unit. You will provide direction and support on the use of the systems and databases and all aspects of asset data management to provide accurate and current data quality and systems management.

The key accountabilities of the role are summarised as follows:

1.You'll lead, coordinate and validate the upgrade, update, maintenance and utilisation of all systems and databases within the delivery unit.

2.You'll provide direction and support including briefings on the use of systems and databases within the delivery unit.

3.You'll manage the collation of information from the delivery unit team and third parties such that systems and databases are updated to provide accurate information at all times.

4.You'll own data quality within systems and databases to meet corporate requirements.

5.You'll lead the integrated risk management process.Maintain and update the Active Risk Manager Database.

6.You'll resolve issues that adversely affect the effective performance of systems and databases.

7.You'll monitor, audit and report on the accuracy, receipt and updating of data.

8.You'll provide information to support delivery of business plans and improvement initiatives and project works.

9.You'll provide analysis and management reports as required to support maintenance delivery.Make recommendations where management action is required.

10.You'll accurately update systems, databases and records as required including the Hazard Directory.

Do you have?


    Good knowledge of maintenance systems and databases

      Good analytical skills

        Good interpersonal, communication and organisation skills

          Data Analysis experience

            Project Leader experience


              Knowledge of maintenance delivery processes and techniques

                Knowledge of coaching techniques

                How to apply

                Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

                Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

                Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3,333 (to a maximum amount of £2,500).

                Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.

                Salary: £32,740

                Closing date:13/12/2019. Late applications will not be accepted.We retain the right to close the advert before the listed closing date based on application volumes.

                This vacancy is for a fixed term opportunity for 2.5 years.

                This contract has the potential to become permanent.

                Please note that interviews will take place on Wednesday 18th December 2019. Candidates should ensure that they are available to attend on this date.