Facilitator

Location:Greater London
Job Type:Contract/Temp

Interested in joining a leading multi-million-pound organisation to work on a range of exciting schemes?
Do you wish to take on a role with excellent opportunities for long term career progression?
If so, please read on…
About the division
The advisory and programme delivery division delivers services to projects ranging in scale and complexity from a few million pounds to £20bn through the technical disciplines of land advisory, programme management, project management, project controls, scheduling, cost management, estimating, infrastructure finance, management consulting, digital consulting, education and healthcare management.
What is our vision?
Our vision (with the help of you) is to deliver major education projects as part of a global business and to establish our wide-ranging consultancy as credible and preferred for our existing and new clients.
We can offer:
* Pension matched up to 7%
* Competitive annual leave and the option to purchase additional annual leave
* An annual professional institution subscription
* Life insurance
* Enhanced parental leave
* Annual company performance bonus scheme - Subject to company performance
* Flexible benefits scheme to suit you, including cycle to work & Interest free season ticket loans etc.
We are looking for individuals who possess the following;
* Willingness to travel on a weekly basis across England
* Customer service and client relationship skills
* Strong presentation and communication skills
* Flexibility and reliability with an eye for detail
* Capability to manage complaints face to face
* Understanding of GDPR and how to manage sensitive information
* Organisation skills and ability to stick to strict timeframes
* Capability of problem solving in a pressurised environment

A bit about the role
Mott MacDonald are supporting the Department for Education to establish a national post-qualifying standard for Child and Family Social Workers. The National Assessment and Accreditation System (NAAS) is the programme we manage to roll out the new qualification across Local Authorities in England.
Mott MacDonald have responsibility for the end to end assessment process. From Local Authority engagement to candidate assessment and then the release of results. The Mott MacDonald NAAS delivery team are a customer focused dynamic group of management consultants, project managers and social care experts. They lead a consortium of partners to manage the NAAS Online Platform and ensure the successful delivery of the regional assessment centres.
What you'll be doing
The Facilitator is a key role within our delivery team as they are accountable for the candidates journey at the Assessment Centre. They are also tasked with the efficient set up and maintenance of both the equipment (laptop, tablets etc) and the IT platform where the candidates undertake various parts of the assessment.
As a Facilitator you will have the following responsibilities;
* Candidate experience and welfare
* Handling or escalating candidate complaints and queries
* Invigilating assessments
* Resolving issues on the IT platform
* Presenting information and guidance effectively to candidates
* Ensuring equipment is set up and taken down correctly
* Health and safety of the assessment centre location and activities
* GDPR and personal data protection
Equality, diversity and inclusion statement:

Equality, diversity, and inclusion (EDI) are at the heart of our organisation. We promote equal opportunities and have several initiatives to create an inclusive workplace culture; Our dedicated inclusive recruitment page provides more information on our efforts and recognitions.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can assist.
Flexible working:

At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Does this sound interesting to you? Get in touch today!