Commercial Account Executive, Sell

Location:County Dublin, Greater London
Job Type:Full Time

Job Description

Zendesk Sell is the SFA (Sales Force Automation) platform within Zendesk. We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within the Commercial Segment! You demonstrate all the behaviours associated with a high-performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.

You will:

  • Exceed activity, pipeline, and revenue goals on a quarterly basis

  • Continually build a pipeline of opportunities

  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers

  • Develop and manage relationships in your territory

  • Demonstrate and sell value to key partners within the accounts during fast-moving as well as complex sales cycles

  • Work with multiple Account Executives assigned to your territory to prioritise opportunities and apply appropriate resources

  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Zendesk Sell

You have:

  • A Bachelor’s degree or relevant work experience

  • Experience selling to director/VP level leaders (Selling to Sales leaders a plus)

  • 3+ years of software selling experience; SaaS experience preferred

  • 1+ years outbound prospecting experience a plus

  • A track record of success selling into mid-market companies

  • Technical savviness; and a thorough understanding of a related technology (CRM, SFA, Support Software, SaaS)

  • Proficiency using CRM (Base CRM, Pipedrive, Copper, Salesforce.com, Dynamics, etc.)

  • Skills in on-site discovery, on-site presentations, virtual presentations, online web demos, remote sales processes

  • Exceptional verbal and written communication skills


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.