CIB - Wholesale KYC Operation Strategy & Change Project Manager - Vice President - Bournemouth

Job Type:Full Time

CIB - Wholesale KYC Operation Strategy & Change Project Manager - Vice President - Bournemouth

Wholesale KYC Operations (WKO) is a new team that has been set up to support JP Morgan’s Commercial Banking and Corporate and Investment Banking clients. WKO consists of ~3,000 employees across 20+ countries and supports public and private corporations, Banking and Non-Bank financial institutions, Investment Managers and Funds domiciled in over 180 countries. On average, WKO processes 30,000 KYC requirements annually.
The WKO Strategy & Change team is a compact program management team supporting complex Regulatory and KYC cross Lines of Business projects and initiatives. We are seeking an experienced, motivated & self-starting Project Manager who will work with the local and global management teams and have responsibility for planning and executing business critical projects.

The Role
The WKO Strategy & Change team is responsible for the management and delivery of critical regulatory and transformation programs across all Lines of Business. This role is to support the EU 5AMLD Regulatory Program that will be led from Bournemouth. The Program’s purpose is to support the EMEA businesses to conform with the EU Directive aimed at strengthening AML Controls and Reporting across the region.

The successful candidate will play a critical role in leading the Program to achieve its goals & objectives, so experience of managing through the complexity of differing operating models, will be essential. The ability to interrogate, understand & define future usage of, available data, will also be paramount in delivering firm-wide, sustainable solutions. An analytical mind-set, a thirst for knowledge & a willingness to seek out expertise across the organization will be required.

The incumbent will need to work with stakeholders across all Lines of Business and functional partner groups at every level of the organization, soliciting views from senior leaders and executives, and supporting business unit managers. The candidate is also expected to provide direct input into the governance and control of the wider KYC Strategic program.

  • Liaise with and drive key stakeholders and subject matter experts across all Lines of Business and functional partner groups
  • Define, syndicate & agree solutions, determining how best to integrate these into existing Operating Models
  • Produce, review and maintain process diagrams and associated documentation.
  • Lead meetings, workshops & presentations, at the operational and project level.
  • Support business units in the development and execution of their plans for a successful implementation.
  • Identify opportunities to improve and streamline the Governance and Control activities and then drive through necessary enhancements to implement those changes.
  • Actively identify, manage & escalate Risks, Issues & Dependencies, whilst continuing to own mitigation.
  • Functioning as an escalation point to keep all parties aware of overall impact of any process change, facilitating management decisions at the earliest opportunity, through a transparent approach.
  • Provide continuous feedback on item status; ensure information is shared and issues addressed; always focusing on ensuring work tracks to original expectations.
Skills and Qualifications
  • Strong experience in KYC strongly preferred
  • An excellent grounding in the delivery of large-scale business and technology transformation initiatives within Financial Services is a pre-requisite
  • A thorough understanding of project requirements, project delivery process, testing success factors, and implementation guidelines
  • Experience of cross Line of Business delivery would be advantageous
  • A motivated, experienced self-starter approach with an excellent problem solving mind-set - ability to drive a positive action orientated approach to define and broker solutions and resolve conflict across teams
  • Proven ability to build strong partnerships with colleagues and desire to learn quickly, be flexible and think strategically
  • Strong organizational and prioritization skills and ability to multi task and deliver to a tight deadline
  • Team player able to work effectively as part of a hardworking, close-knit team
  • Exceptional communication skills, written, verbal & visualization, coupled with the ability to communicate appropriately at all levels of the organization, influence others & gain consensus
  • Strong interpersonal skills and ability to work with and influence people at all levels across organizational boundaries
  • Result oriented attitude with a track record of high quality deliverables.
  • Ability to work across different geographies, cultures, time zones and drive effective teamwork/collaboration to formulate and deliver solutions to stakeholders.
  • Must be efficient in the use of Microsoft Power Point and Visio.
  • Exposure to the Signavio toolset is desirable

About J.P. Morgan’s Corporate & Investment Bank:

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.