Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are currently seeking a Technical Lead to join HSBC Technology.
Operations and Shared Services Technology was formed at the beginning of 2018, bringing together some of the critical services which are used by all GB / GFs into one organisation. The aim was to create a dedicated shared services centre to enhance technology capability, better support Operations and deliver industry leading change.
The total portfolio of OSS Technology is c$550 million budget in 2019 which includes Run the Bank of critical services and large scale CTB transformation programmes. OSS Technology encompasses shared platforms which are used by multiple GB / GFs and external customers. Core Banking processess17 billion transactions per year, 56 million accounts, deployed in 65 countries with over 20 million lines of code.
Group Operations is embarking on an exciting and bold journey to fundamentally change the way we interact with customers and how we provide products and services to them. The longer term vision is to better use technology and innovation to deliver a simpler, better and faster customer experience while also being more cost effective.
That is why the Operations Transformation Programme was created. Its purpose is to lay the foundation required to meet this change by being intensely focused on transforming our processes and ways of working through technology, innovation and investment in people.
The Operations Transformation programme is a 3 year, £300m programme aimed at transforming key customer journeys across 5 main work streams; Consumer, Wholesale, Ops Services, Payments and FCR. This programme feeds into the wider HSBC 2030 vision statement of evolving our processes, organisational structure and ways of working to deliver a faster and better service to our customers and help HSBC become the world’s leading international bank.
The role holder will support the Senior Business Manager lead to undertake strategic business planning, business operations, financial planning, forecasting and reporting, and manage the workforce using Pioneer. The role holder will have direct responsibility for the consolidation of forecasting and reporting for the all service line portfolio areas and as such faces off to Global stakeholders.
What you will be doing;
The Technical Lead job is accountable as the technical leader with in a development team within Technology. They enable the team to deliver products and services, and continually help the team to improve technically – to create stories and manage the flow of the backlog, optimise levels of automation across the team’s activities, and act as a coach to the development team and corresponding business stakeholders.
This role will carry out some or all of the following activities:
Manage a team, with accountability for the performance of the team activities and focuses on continuous improvement of the performance of the team from a productivity, service, quality, training and effectiveness perspective.
Removing impediments for the team and shield them from interruptions, act as a coach to the team, Product Owner and wider organisation to help them continually improve, and facilitates the delivery of work and where appropriate.
Ensure all activities performed within the team adhere to the relevant data standards and data controls.
Ensure the level of automation within the team is optimised at all times, reducing the need for human intervention in the design, development and operational lifecycles, including decisions on tooling to achieve optimal performance.
Work with the Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories.
Work with the Agile Lead to ensure efficient flow of the backlog of change activities.