Principal Solutions Consultant (Presales)

Location:Greater London
Job Type:Full Time

Job Description

Who we are:

Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our fantastic products and our partnerships with our customers, but also on building our amazing teams! After a very successful 2019, 2020 is already setting up to be a very exciting year for us, as we continue to grow at a rapid rate, and race towards our multi-billion dollar revenue goals. We’re very lucky to have a wonderfully performing EMEA Sales organisation, and so we need to expand our Pre-sales team to keep up with the demand for our technical, platform and discovery capabilities.

What will you do?

In this role, you’ll support one of our UK&Ireland sales teams; working with your aligned Account Execs on our largest enterprise-level opportunities.

As a Principal Solutions Consultant, your mission is to ensure product selection. You’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. Your sales focus and technical savviness will set you apart and will make you successful selling to Enterprise and Mid-Market organisations.

Working in conjunction with Sales, Marketing, and Customer Success, you’ll be the technical bridge between our Sales team and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and over the phone.

Why work with us?

  • We offer career progression coming from our rapid growth

  • Our team is collaborative and supportive

  • You will be selling a product that is loved by our customers and is constantly evolving

  • We’ll give you lots of training on our solution set, AWS and other technologies

  • You will be speaking to C-level and director level executives about the technical merits of our software solutions, so plenty of room to impress and close great deals

What you bring to the role:

We're now a multi-product company so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise business software solutions, we'd love to hear from you.

  • 5+ years of Mid Market/Enterprise software pre-sales experience, leading large and often complex pre-sales engagements

  • Excellent interpersonal, communication, persuasion, presentation and writing skills.

  • Experience scoping, managing and executing customer pilots and Proof of Concepts

  • Experience mapping RFI/RFP requirements to software solutions

  • Expertise in detailed discovery and value-based solution selling

  • A problem-solving mindset, including the ability to meet a business requirement with a technical solution

  • Passion for developing business and working as part of a high performing team!

  • Travel to client locations within EMEA would be involved at a minimum once per quarter


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.