Recruiting Manager

Location:Greater London
Job Type:Contract/Temp

Job Description

Manager, Non-Tech Recruitment EMEA
Fixed-term contract

Zendesk is looking for an experienced Talent Acquisition Manager, based in our London office, to lead a seven person team supporting significant GTM (Go-to-Market) and G&A hiring across EMEA. In this position, you’ll play a pivotal role in guiding a highly-proficient team to deliver on our ambitious hiring plans that align to Zendesk’s continued growth strategy. You will partner with the local and global leadership team and have the ability to directly impact the success of the organisation that you support & help us build our brand in the market.

You will:

  • Inspire, motivate and manage your team to ensure commitments, performance and standards of excellence as well as overall hiring needs are met.

  • Design and execute recruiting strategies to identify and engage diverse new talent pools.

  • Possess strong execution capability, able to prioritise, devise action plans, negotiate for resources and support, drive collaboration and manage stakeholders.

  • Have used data to influence all levels and all decision making develop leading-edge methods to attract diverse talent.

  • Provide on the job coaching and mentoring to team members to develop our own talent and drive engagement.

  • Own the relationship with multiple senior leaders across our offices in EMEA and champion a world class candidate and hiring manager experience.

  • Drive the development of passive talent pipeline in niche areas as determined by market needs and business strategies.

  • Continue to build our employer branding proposition through internal partnerships, hosted events and multiple external channels.

  • Personally recruit senior level hires for the business.

You have:

  • 2-3 years people management with 7+ years of full-cycle recruiting background. Previous experience with GTM recruiting strongly preferred.

  • Strong analytical, problem solving, initiative, influencing, teamwork, business partnering and communication skills.

  • Strong knowledge of domestic and European talent market including competition, supply & demand trends, education landscape and immigration or mobility expertise.

  • A successful track record of building, managing and mentoring successful teams.

  • A broad knowledge of, and experience with, external recruiting resources including social recruiting, branding and events.

  • The ability to independently manage multiple competing priorities and to constantly re-prioritise - our team is in high demand!

  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment.


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.