|Location:||Tyne and Wear|
|Job Type:||Full Time|
LNER is the rail company that stepped in and took over the East Coast mainline after Virgin Trains East Coast. We began our journey on Sunday 24 June 2018 and we have ambitious plans to change the face of train travel. We want to create a service everybody loves, that our people are proud to work for and helps the communities that we’re part of, to flourish.
We kept our promise to maintain a seamless transition between old and new. While doing that, we launched the future of rail travel, with our new Azuma train. It’s already a great success, introducing more seats, more space and above all, punctuality.
Whether you’re nipping to your auntie’s for cake and a cuppa, braving a meeting with the boss or treating the kids to a day of candy floss and sandy toes. We’re with you. Making it happen. Connecting towns and cities, people and places with pride.
Everything we do at LNER is geared towards delivering great experiences for our passengers, our colleagues and our communities.
Together, we’re driving innovation and transforming rail travel. By being on time, having more trains and more seats, to the huge leaps in engineering like our stunning Azuma train.
People, places and moving forward are top of our list. We embrace the communities that we operate in, welcome change and are determined to constantly improve everyone’s travel experience across the nation. Not only that, our team is proud to be part of LNER and because of this, they deliver a great service. A service better than anyone else because they care a little bit more.
That’s what makes us LNER.
Regional Resource Manager
Would you like to hear about an exciting opportunity to be part of LNER's journey? The regional Resource Manager will guide, manage and develop the regional manpower teams in order to ensure the efficient use of resource in accordance to rostering agreements.
You'll work with the Resources Manager and General Management teams to ensure manpower plans & processes are implemented and adhered to drive optimisation of resource.
Producing all base rosters for Customer Experience staff, following the negotiation from the Resource planning manager, ensuring they comply with Rostering Principles, Legislation, and Corporate Governance and are fair and equitable to everyone
What will you be doing…?
- Provide base rosters ensuring they maximise efficiency of resource through effective consultation with the Train Planning Team. Support the Roster Clerks as required in the compilation of weekly rosters for all areas within remit.
- Create short term rostering amendments as required considering changes to the operational timetable as a result of perturbed working e.g. engineering works and disruption.
- Work with CX Network Managers to ensure cover of all services during perturbed working through process enhancements and training of rostering principles and application.
- Guide local negotiations for the implementation of rosters within agreed timescales.
- Provide training for staff in the efficient and effective use of Resourcing Systems, directing workshops for all Resourcing System users and provide updates in other forums where suitable.
- Manage the application of the fatigue risk index on all rosters and complete adhoc checks of fatigue levels as required. Providing information to line managers to support resolution of any fatigue risks that have been identified.
- Ensure adequate controls / processes are in place to manage the effective allocation of staff to services & work.
- Develop and conduct audits on manpower processes, practices and system maintenance, provide management reports on such audits and work with the local teams to ensure any areas of noncompliance are addressed.
- Build and maintain effective processes and relationships that promote efficient resource deployment with all relevant parts of the business including People Directorate, Payroll, Train Planning, and service delivery.
- With managers, key stakeholders and their teams continually review the staff requirements for all train services, Stations and Travel Centres to ensure that resources are rostered efficiently to meet the needs of the business.
- Identify recruitment requirements for the region in consideration of future plans and initiatives.
- Utilising Resourcing systems and working with the MIS Manager provide periodic manpower reports for the General Management teams.
- Ensure annual leave is managed effectively and spread consistently throughout the year.
- Provide and review with key stakeholder's manpower resource requirements and cost information.
- Review train volumes vs. staffing levels, reacting dynamically to any changes required.
Sounds exciting doesn't it? Of course, with this being such a specialist role, there are a few ‘must haves'…
- Effective people management skills with a proven track record for developing others competence, skills, knowledge and behaviours.
- Experience of consulting and negotiating with Trade Unions.
- Experience of manpower processes, systems, planning and rostering & be highly computer literate with advanced excel skills.
- Effective relationship builder with the ability to influence others using sound rationale
- A track record of enhancing processes and tasks which increase efficiency.
- Knowledge of resourcing systems, diagramming and fatigue risk index modelling
- Have a desire to drive improvements, enjoy process and information and have a passion to develop others to succeed.
- Be involved in the creation of robust management information, supporting managers and stakeholders in the interpretation and application of that information.
- Look at things through different lens to identify how they can be done differently / better. Once identified have the capacity to deliver the change.
- Balance demanding workload efficiently whilst encouraging others to generate and evaluate alternative ways of doing things.
- Work effectively with others, at all levels of the organisation, to ensure business priorities are delivered.
Is this your next career move? If so, it's time to update your CV & click ‘apply'.
We look forward to reading over your CV.
What We Offer
We’re very picky about who works for LNER. So when you wear the LNER uniform, you have to be at the top of your game. Our customers expect the very best service and we expect you to deliver it.
In return, you’ll receive a competitive salary. Oh, and throw in a benefits package traditionally described as ‘generous’.
- Free travel on LNER trains for you and your dependants
- 75% off other Train operating companies (again for you and your dependants)
- Discounted international travel after one years service
- 50% discount for friend and family
- Generous pension scheme
Along with various schemes and offers
What happens next?
We promise we’ll let you know as soon as we can the outcome of your application and/or any testing you do.
If you are successful, you’ll be invited along to an interview or to take part in one of our assessment centres. These can include interview, group exercise, role play, or more tests (we have lots of industry standard tests that help us keep everyone safe!). During these sessions, we’ll get to know more about you and you can also make sure we are right for you – it’s a two-way process!