Senior Digital Product Manager

Location:Greater London


Role Title: Senior Digital Product Manager

Business: Digital - RBWM

New or Existing Role: New

Role Purpose

This role holder will lead and be accountable for ensuring that the Secure Access customer and colleague facing journeys are both secure and positively impact fraud.They will work closely with the product managers for those journeys across browser and mobile.They will work with Fraud, Information Security Risk, Cybersecurity, Financial Crime Threat Mitigation, Risk and other related teams to ensure a holistic approach to security. They will work with both the internal and external parties to understand, interpret and share the state of the art of both threats and mitigations.They will then be accountable for ensuring that all of this intelligence is used to improve the Secure Access products.

Role Dimensions

Be the trusted source of truth for Security in Secure Access

  • Demonstrate expert knowledge of the developing threat landscape across the industry;

  • Identify new and emerging threats early based on intelligence from a wide range of internal and external sources including our local market teams, competitors, suppliers, and analysts;

  • Distill that information into the rest of the Secure Access team, and share with the markets to ensure aligned view.Chair the Secure Access taskforce to ensure opportunities are properly analysed and fed into delivery.

Drive Secure Access contribution to reduce fraud

  • Identify opportunities to reduce fraud, and the risk of fraud, across Secure Access journeys;

  • Work with the Secure Access SLT to set the OKRs related to fraud;

  • Work with the Secure Access core product team to ensure that the roadmaps and user experiences that we are designing support those OKRs.

Drive collaboration across security related teams

  • Develop close relationships with Fraud, Risk, Financial Crime, Information Security Risk, Cybersecurity, and other parts of HSBC responsible for security related topics

  • Work proactively with these teams to ensure an aligned approach to tackling security for Secure Access.

Management of Risk

  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold.

  • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

  • Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues.

Observation of Internal Controls

  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators

  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply

  • This will be achieved by adhering to all relevant processes/procedures and by liaising with the Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators