Service Designer

Job Type:Full Time

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.

J.P. Morgan'sCorporate & Investment Bank (CIB) is a leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than a hundred countries.

Our international design team of 100+ designers in 6 locations plays a key role in building customer-centric products and services for our people and clients.

CIB Service Design Practice

Vision – A new Service Design Practice that will serve the CIB business by enabling us to articulate the end-to-end target service experience, co-create in a coalition of contributors, and design and prototype optimal experiences.

Location - Small and nimble Service Design teams in London, New York, Bournemouth and Mumbai.

What’s important to us:

  • Purpose and meaning - helping our organization grow in understanding and use of Design to solve problems and articulate a desirable future.

  • Making and learning - prototyping and testing ideas to help realise a first-class service proposition and service experiences which achieve customer and employee goals in new ways.

  • A culture conducive to creativity - cultivating an environment in which creative individuals thrive, while providing opportunities for others to learn more about creativity and design with the support of senior managers.

The position: Service Designer

Service Designers design the end-to-end journey of a service, enabling the customer to achieve their goals, and the business to deliver an outcome.Their work may involve the creation of, or change to processes, products and content across digital, physical and social channels provided by different areas of the business.

Who you are:

Someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, under no-illusions about the challenge and complexity of a global organisation, but resolute in embodying the change you want to see as part of a team of design-thinkers who support one-another.

What we’re looking for:

  • Academic and applied knowledge in one or more related areas including: Psychology, Anthropology, Design Research, Visual Design, UX, Industrial Design, Prototyping, Strategy.

  • A belief in the importance of Customer Experience Design and its centrality to the future success of large organisations.

  • An ability to empathise and translate needs into exceptional experiences.

  • Excellent communication and organization skills.

  • Strong problem solving and listening skills.

  • A willingness to share your knowledge with colleagues, or those taking part in design training.

  • Hands-on experience of designing for a variety of digital touch-points and non-digital channels.

  • Proficiency with design and prototyping tools such as Adobe, Sketch, InVision, or other similar tools used widely in the design community.

  • Strong project and people management skills.

Nice to haves:

  • A confident speaker and presenter, for example at conferences or academic institutions.

  • Knowledge of capabilities and limitations in software, web and enabling technologies such as HTML, JavaScript, Flash, and CSS