Train Delay Attributor

Location:Hampshire
Job Type:Full Time

About Network Rail

Network Rail is at the heart of revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. We do it all for our customers. That means everyone from commuters to train and freight operating companies. Passionate about great service, we take care to understand their needs, listen to their comments, and fulfil all our promises. Together, we're making a railway fit for the future. And as the network continues to grow, you'll grow along with us.

As part of our commitment to running the railway smoothly day-to-day, we take great care of our customers. Their experience must be, quite simply, excellent. So when trains are delayed, it's of crucial importance to keep commuters and train and freight operating companies fully informed. Our Attribution team monitors real time train operations and allocates reasons for any delays.

Brief Description

Using a sophisticated, bespoke IT system, you'll liaise with a wide range of people to record, report and support solutions around rail delays. Assisting with schedule changes, you'll help to keep Britain moving.

About the role

When delays happen within a particular geographical area, you'll liaise with Signalling staff and other rail industry employees. Having established the situation, you will use our sophisticated delay causation IT system to record the details. Within the system, you'll create incidents and attribute the reasons for delays. Crucially, you'll confirm the responsibility for each delay. You'll also be responsible for monitoring the system regularly, making sure data is valid and complete. If train reporting procedures fail, we'll look to you to make a difference - from advising managers, through to agreeing the use of alternate train time information, and assisting with schedule amendments.

Essential Criteria

    An understanding of railway and infrastructure operations, and a good knowledge of local geography

      Strong stakeholder management skills, with an appreciation of the needs and position of all parties

        A flexible approach

          Familiar with Windows based applications and computer systems

            A clear and concise communicator, both in person and in writing

              Willing and able to work on a shift basis

                Must meet required online testing benchmark

                Desirable Criteria

                  Proven ability to learn new computer systems

                    Railway industry or higher education qualifications

                      Appreciation of Railway Rules and Regulations

                      How to apply

                      Salary: £37,528 (fixed rate salary)

                      Closing date: 22nd November 2019

                      How to apply: Please click 'apply now' to apply.

                      We retain the right to close the advert before the listed closing date based on application volumes.

                      Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre -employment vetting.

                      BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee's unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting.

                      Network Rail welcomes applications from a diverse range of candidates regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, membership or non-membership of trade union, social class or any other irrelevant factor. We are committed to interviewing all applicants who declare a disability and meet the essential criteria advertised. We are Disability Confident accredited and we continue to strive to create a workforce as diverse as the communities we serve.