Head of Route Stations - Fixed Term

Location:Greater London
Job Type:Full Time

About Network Rail

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen.

Network Rail High Speed (NR HS) is a wholly owned subsidiary of Network Rail Infrastructure Ltd (NRIL), responsible for the operation and maintenance of the UK's first European High Speed Railway, High Speed 1 (HS1).

The HS1 Infrastructure consists of a diverse range of railway assets from the track, signalling, overhead line, lineside buildings and depots through to viaducts, long tunnels and international stations at St Pancras, Ebbsfleet and Stratford along its 109km length.

Unlike its parent, NR HS are privately financed under an agreement with their client 'HS1 Ltd' and undertake a diverse range of activities from railway infrastructure maintenance and operations through to station facilities management and retail. NR (HS) value their people, fulfilling their contractual commitments through a highly performing professional team of appointed specialists, engineers and managers who consistently deliver safe and reliable infrastructure for train operators and their passengers.

Together we work every day to achieve Our Vision - to deliver the best High-Speed rail customer experience.


Brief Description

To lead and direct the Network Rail High Speed stations operations team and supporting functions to deliver against agreed internal and external stakeholder business plans in terms of safety, budgets, revenue, security and customer experience, whilst maintaining compliance with appropriate operational and safety standards. To develop and establish improvement plans for NRHS Stations with the purpose of transforming the customer experience

About the role

Key Accountabilities

1.Create a route stations strategy to identify business opportunities across the station portfolio. Lead initiatives across all stations to create improvements in safety, improve the user experience, enhance our reputation and maximise value at the route's managed stations.

2.Provide leadership and direction to the route managed stations to optimise delivery of safety, operational and financial objectives.

3.Lead and develop a programme to improve the people, processes and facilities of the route stations portfolio.

4.Lead station managers in developing collaborative relationships and plans with retailers, the business community, local authorities and other station stakeholders to deliver excellent customer service and realise business improvements, as measured by customer satisfaction surveys including National Passenger Survey.

5.Evaluate the right sizing of station facilities on the route and influence the DfT franchise renewal programme to deliver the plan.

6.Develop a culture of professional and consistent management of the managed stations utilising best industry practice.

7.Take the lead role in managing route interface with key station development projects.

8.Establish the consistent implementation of station services and promote the sharing of best practice at Network Rail's managed stations. Implement the introduction of consistent measuring tools to be used for business reporting as required.

9.Maximise route income from retail activities at stations and optimise income from QX through cost control at Managed Stations.


    Qualified to degree level or equivalent

      Commercially astute, persuasive and customer focussed

        Excellent interpersonal skills

          Proven ability to negotiate in a complex commercial environment

            Effective team leader with proven presentation and inter personal skills

              Knowledge of relevant contracts and contractual environment

                Substantial experience of managing contractual relationships

                  Literate, analytical and numerate


                    Qualification in safety management

                      Understanding corporate governance e.g. procurement rules

                        Experience in a customer service industry

                          Experience in operating within a unionised environment

                            Understanding of business improvement processes

                              Understanding railway industry structure and responsibility

                              How to apply

                              Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria.

                              Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

                              Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3000 (to a maximum amount of £2,250).

                              Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life.

                              Network Rail adheres to a structured pay framework, any salary offered will be within the following pay range: £65,480 - £73,665 pro-rata

                              This is a 12 months fixed term contract

                              As an arm's length department of the UK Government, Network Rail is required to comply with a well-established pre-employment vetting process for all prospective employees.

                              Baseline Personnel Security Standard (BPSS) checks require prospective employees of Network Rail to meet the following requirements;

                              §Provide eligibility to work in the UK and identity documentation

                              §Complete a satisfactory 3 year employment history check

                              §Complete a satisfactory unspent criminal conviction disclosure check

                              For more information regarding BPSS pre-employment related checks, please visit the UK Government website for further information - UK Government - BPSS Checks

                              Closing date:27/11/2019, late applications will not be accepted.We retain the right to close the advert before the listed closing date based on application volumes