|Job Type:||Full Time|
About Network Rail
Our plans for rail in Britain are far-reaching and ambitious. To deliver our vision of a better railway for a better Britain, we need talented and passionate people who will embrace our innovative way of working - across all disciplines.
IT and Business Services, which are part of Route Services are delivering services that are vital to the running of the railway, deliver the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources. Every year we buy and deliver 2000km of rail and 2.5 million tonnes of ballast and operate 1200 rail vehicles. Behind the scenes we process £7bn of payments, handle over 23,000 IT helpdesk calls and make sure everyone's wages are paid on time.
As a Customer Service Assistant, you will be accountable for first point of contact customer query resolution for all Business Service Support and Systems within defined customer service delivery standards, targets and service level agreements to deliver customer service excellence to Network Rail businesses.
About the role
How to apply
Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre -employment vetting.
BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee's unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting.
Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria.
Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.
Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3000 (to a maximum amount of £2,250).
Closing date:22.11,19, late applications will not be accepted.We retain the right to close the advert before the listed closing date based on application volumes.
If you are interested in applying for this vacancy please ensure you fully research the role and Network Rail prior to completing any further stages of the application process. For in depth information on the role please follow the link provided.