Shared Services Administrator [Payroll]

Location:Greater Manchester
Job Type:Full Time

About Network Rail

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in extraordinary stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen.

Route Services is a division of Network Rail, formed to provide our routes with services and supplies that they need in order to maintain and deliver a better railway for a better Britain. We work with our customers to provide them with the safest, most cost-efficient and effective services enabling them to benefit from economies of scale and optimised national resources.

Our Shared Service Centre is at the heart of this, bringing the administration of finances and human resources across Network Rail together. We oversee recruitment and job vacancies, process payments, bill & collect income, pay wages, manage employee personal data and undertake health checks for our people every day.

The payroll team play a key role within Shared Services and across the organisation providing the end to end payroll service for over 40,000 employees on a four weekly basis ensuring that employees are paid in line with contractual and statutory requirements. The team carry out a variety of tasks including all pay related transactions during the employee life cycle from administration of new starters, to contractual changes, time & labour and leaver administration

Brief Description

This position sits within the payroll team and is responsible for a variety of tasks ranging from payroll administration, ensuring all employee salaries are paid on time, through to managing complex queries from our internal customers, ensuring sensitivity and maintaining confidential information.

A varied role where you will need strong verbal and written communication skills in order to communicate with customers throughout the organisation.

If you are a professional individual with payroll and pension knowledge who enjoys working within a process driven team, then this could be the role for you!

About the role


  • Deliver a right first-time administration service within your team.

  • Deliver quality administrative outputs to prevent rework. Deliver the compliance to the administration of internal processes.

  • Consistently apply administration duties within your function.

  • Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within your shared service team.

  • Undertake administrative tasks and certify that the team has adequate support.

  • Update and maintain information held within the shared service centre.

  • Operate within the pre-agreed control framework, demonstrate a control mind set. Continually review the local framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements within shared services.

  • Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers.

  • Support the Network Rail better day every day initiative by highlighting areas for improvement.

  • Work with others to support a culture of operational responsibility where individuals, take personal ownership for delivery.

Job Skills, Experience and Qualifications:


  • Exceptional customer focus/engagement

  • Proven administrative / analytical skills

  • Experience of delivering continuous improvement

  • Excellent communication skills

  • Previous payroll experience


  • Occupational knowledge of subject areas

  • Working towards or educated to degree level or equivalent

  • Processing high volume activity

  • ORACLE eBusiness Suite experience

How to apply

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3,333 (to a maximum amount of £2,500).

We adhere to a structured pay framework, any salary offered will be within the following pay range: £16,500 - £22,500.

Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.

Closing date: 21-Nov-2019. Late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.

There are currently two vacancies available.