Service Lead (DSP)


Service Lead (DSP)

Would you like to lead and manage the provision of a new service to our customer? We currently have a vacancy for a Service Delivery Lead at our site in Christchurch.

As a Service Lead (DSP) you will be responsible for meeting expected service levels and implementing service improvements. This will be achieved through developing relationships with our customer and a wide supply base consisting of other BAE Systems units and 3rd party organisations.

This role will provide you with the opportunity to firstly lead the definition and establishment of a service through a competitive bid and then take it through execution.

Your main responsibilities as a Service Lead (DSP) will involve:

Multi-supplier leadership (internal and external) of service to provide a delivery partnership capability for the customer

Developing a close working relationship with Delivery Lead embedded with our customer and MOD stakeholders to understand evolving requirement

Establishing and executing process with suppliers and DI to ensure requirements are satisfied

Having SHE responsibilities for BAE Systems and sub-contractors deployed to the contract

Promoting wellbeing and motivation of team embedded with customer

BAE Systems internal reporting

Gaining understanding of wider BAE Systems strategic approach and digital strategy to ensure that our he delivery support partner service and vision furthers our agenda

Supporting wider business strategic discussions to share insight and direction of the programmes we are delivering

Managing a cross functional core team, engineering management and project management resource as required to deliver the contracts

Responsibility for evolving the service delivery organisation and coordinating with functional resource teams to staff up vacant posts

Your skills and qualifications:


Relevant Project Management qualification or experience

Experience leading teams to successfully deliver against contract commitments

Customer relationship management

Management of multi-supply chain


Desirable service delivery qualification

What we're looking for in you:

You will have strong communication skills and be able to build good working relationships with both management and your team. A positive attitude and the ability to problem solve is key to this role.

Ideally you have an honours degree or equivalent professional qualification in a relevant STEM subject, although relevant knowledge and experience may offset the qualification requirements. You will be required to obtain full Security Clearance.

Location: Christchurch

Salary: £44,600+

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

BAE Systems Air

If you’d like to make a real difference where it counts, BAE Systems is the place for you.

From keeping soldiers, sailors and pilots safe to helping countries prosper, from developing the next generation of supersonic aircraft to investing in the next generation of super-smart talent – at BAE Systems, we work together to give our customers an essential edge in protecting the things that really matter. Lives, livelihoods, ways of life.

As part of our Air team, you could be working at the edge of what is technologically possible, shaping the future to ensure our customers are ready to face challenges we cannot even imagine today.You could be developing and evolving the technologies that will defend the UK for generations to come and supporting our customers around the globe.

Join us and you’ll be encouraged and rewarded to excel in this important work. Apply your talent where it counts.

BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions.These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.