CIB - EMEA Cash Payments Operations - Transaction Processing Manager - Associate

Job Type:Full Time

Wholesale Payments Operations - Global Financial Messaging – Transaction Processing Manager (Assoc)

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at

The role:

Global Financial Messaging (GFM) is part of EMEA Cash Payments Operations and is a centre of excellence for critical SWIFT connectivity and processing capability for the Bank. The Bournemouth team maintains a strong partnership with the Bangalore office in a mirrored set-up. The role is for a Bournemouth based Operations Manager managing the day-to-day supervision of the team and its processes.

Summary of Responsibilities:

As Transaction Processing Manager you will be:

  • Direct people management for the Bournemouth team
  • Team management across Bournemouth and Bangalore teams
  • Adherence to governance targets across GFM and Cash Operations
  • Drive innovation and be data driven to improve operational efficiency, reduce errors and maintain scalability
  • Build and maintain strong relationships with Operational leads, GFM Technology, SWIFT and internal key stakeholders
  • Have experience of high-impact incidents


  • Good People and Team management skills

  • Excellent escalation and problem resolution abilities

  • At ease in delivering to senior managers

  • Demonstrates accountability and ownership

  • Ability to work in highly controlled and audited environment

  • Easily builds networks and relationships with a wide range of stakeholders

  • Conversant in technical concepts and application architecture

  • Experience with remote teams

  • Willingness to get into the details

  • Working knowledge of SWIFT is an advantage

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location Description

Over 4,000 employees work at the Bournemouth Corporate Center. We take immense pride in our work and in helping our community by leveraging the local workforce and engaging closely with local schools and charities. Our campus is set in 13 acres of grounds and includes on-site Tennis Courts and easy access to local sports facilities. We have good transport links including the commuter bus service operating to and from the site from various locations. The site has recently benefitted from massive investment, redeveloping the office space into a High Performance Workspace and adding exciting new offerings to our communal spaces. We have 2 restaurants on site offering a wide range of healthy options. Employees are actively encouraged to participate in a variety of activities on site from yoga to language classes as well as to join working groups supporting the diverse range of cultures represented here.

About J.P. Morgan’s Corporate & Investment Bank:

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at

“JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.”

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