Attribution Manager

Location:Glasgow City
Job Type:Full Time

About Network Rail

Network Rail is at the heart of revitalising Britain's railway. Scotland's Railway covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow.

Brief Description

As Attribution Manager you will lead and direct section TRUST Delay Attributers in the capture of delay minutes.Deliver consistent delay attribution in real time for the route, monitoring all trains operated capturing reasons for delay in accordance with the business process manual and the relevant train performance schemes.

About the role

Key Accountabilities

1.Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.

2.Applyconsistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.

3.Lead the capture of train delays in line with KPI reporting.

4.Undertake briefing of staff on changes to the delay attribution process and guides.

5.Promote understanding of the delay attribution process with customers, contractors and other interested parties.

6.Provide technical support and advice to the Customer Service team in respect of TRUST / TRUST D.A.

7.Assist with the development of data capture contingency plans and monitor the introduction in the event of TRUST failure.

8.Assist with real time support to the route control during disruption.

9.Undertake competency assessments identifying, recording and implementing any development needs.

Job Skills, Experience and Qualifications


    A1 qualified

      Experience of managing people

        Knowledge of Network Rail people management policies and procedures

          Detailed understanding of business process manual and commercial environment

            Investigation skills

              Negotiation skills

                Crisis management skills

                  Influencing skills


                    Relevant experience of Railway industry

                      Understanding of negotiating machinery

                      Knowledge of budgets

                      How to apply

                      What can we offer you….?

                      At Network Rail, you have the chance to develop a long, rewarding career. There are many different career paths - and many opportunities to fulfil your potential. After all, we believe that investing in our people via training and development is one of the most effective ways of improving the safety, reliability and efficiency of the railways. You can expect competitive pay, a bonus scheme and a choice of contributory pension schemes. We also offer a generous annual leave package, plus up to 75% discount on season rail tickets.

                      We adhere to a structured pay framework, any salary offered will be within the following pay range:

                      Band/Grade: Band 4B

                      Salary: £32,740-£36,832

                      At Network Rail we support applications from a diverse range of candidates regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, membership or non-membership of trade union, social class or any other irrelevant factor. We are committed to interviewing all applicants who declare a disability and meet the essential criteria advertised. We continue to strive to build a workforce as diverse as the communities we serve. We value the commitments you may have outside of work and will consider flexible working applications. If we can make it work - we will.

                      We are required to follow UK Government standards when carrying out pre-employment checks for you; this includes a basic criminal record check. In addition to this, in accordance with the UK Government you are also required to verify your identity, your right to work in the UK and your previous three years employment history.

                      How to apply: Please click 'apply now' to apply

                      Please clearly show in your application how your skills and experience match the requirements of this role.

                      Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail.You should demonstrate your personal dedication to safety on your application.

                      Closing date: 14/11/2019

                      Please note late applications will not be accepted.

                      We retain the right to close the advert before the listed closing date based on application volumes.