Senior Executive Correspondence Manager

Location:Greater London
Job Type:Full Time

About Network Rail

Network Rail exists to get people and goods where they need to be and to support economic growth. The railway connects homes with schools and workplaces, businesses with markets. It is also part of the social fabric of our nation, connecting people with friends, family and loved ones.

Our vision is to be a company that is on the side of passengers and freight users; easy to engage with, an efficient and dependable partner; a company people are proud to work for; instinctively recognised as the industry leader.

Brief Description

The role and department:

The Senior Executive Correspondence Manager acts as a voice of the Chief Executive and Chair. We are looking for someone to join our friendly team who is passionate about customer service. If you want to take up this opportunity, you will get to lead a small team who provides casework support and drafts correspondence on behalf of the executive office.

You will be responsible for ensuring the highest standards of accuracy and service excellence in the responses we provide to MPs and members of the public. It's really important that whoever joins us is able to build relationships across the business and create the contacts needed to produce correspondence which is accurate, timely and demonstrates that we are Putting Passengers First.

This role reports to the Head of External Affairs and works side by side with the Executive Office.

About the role

As Senior Executive Correspondence Manager at Network Rail you will:

1.Lead the executive correspondence function for the Chief Executive and Chair.

2.Liaise across all regions, routes and central functions of Network Rail to get accurate, informative responses to stakeholder correspondence, and ensure the swift resolution of problems.

3.Lead and manage the activities of the Executive Correspondence team, setting a clear direction for the team and managing the performance and development of team members.

4.Maintain and develop processes and systems to ensure the accurate logging and monitoring of correspondence, providing regular reports to the Executive Leadership Team.

5.Work effectively with the busy Executive Office to ensure that the presentation of work for sign-off is timely and to consistently high standards of quality, accuracy and alignment with our values and tone of voice.

6.Liaise with public affairs, community engagement and contact teams across the routes and regions of Network Rail to ensure regular training and updates on key issues and tone of voice.

7.Demonstrate leadership as part of the wider External Affairs and External Engagement teams to promote excellence across our contact, correspondence and consultation functions.

To be the Senior Executive Correspondence Manager you will have:

1.Substantial experience leading and running a correspondence and casework function, providing high quality responses under strict deadlines.

2.A thorough understanding of government, public and/or regulated bodies, and the importance of customer service excellence to protect and enhance our reputation.

3.The personal credibility to work effectively with senior leaders.

4.The drive and attention to detail to manage a large workload to a consistently high standard within a large and complex organisation.

5.Excellent professional writing skills, with the ability to explain technical details in an accessible and understandable way, conveying empathy and a dedication to provide the best response to every person that contacts the executive office.

6. Proven leadership and team management skills.

How to apply

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factors. We will interview all disabled applicants who meet the essential criteria.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3333 (to a maximum amount of £2,500).

Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life.

Network Rail adheres to a structured pay framework, any salary offered will be within the following pay range: £38,879 - £42,971.

As an arm's length department of the UK Government, Network Rail is required to comply with a well-established pre-employment vetting process for all prospective employees.

Baseline Personnel Security Standard (BPSS) checks require prospective employees of Network Rail to meet the following requirements;

§Provide eligibility to work in the UK and identity documentation

§Complete a satisfactory 3 year employment history check

§Complete a satisfactory unspent criminal conviction disclosure check

For more information regarding BPSS pre-employment related checks, please visit the UK Government website for further information - UK Government - BPSS Checks

Closing date:28 November 2019, late applications will not be accepted.We retain the right to close the advert before the listed closing date based on application volumes.