HR Shared Services Team Lead

Location:Blackburn with Darwen
Job Type:Full Time

Job Description :
We are looking for a HR Shared Services Team Lead to supervise a team of HRSSC Administrators providing all HR transactional and administrative support to the UK business from the recently established HR Shared Service Centre (HRSSC) in Blackburn. This role will help oversee an efficient and effective service and support the team in delivering a customer focused service, that meets SLA's, and works on continuous improvement to ensure the aims of the business are achieved.

Key Responsibilities
Assisting the HRSSC Manager to continuously develop the HRSSC
Overseeing a customer focused administrative/transactional function that meets SLA's and KPI's.
Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
Overseeing requests that are logged and checking work of the team to ensure it is to the expected standard
Providing training to the team on systems, policies and procedures as required
Effectively dealing with any queries escalated to your attention, and ensuring any issues are dealt with in a professional manner
Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner.
Supporting all staff designated to your responsibility, to achieve the targets and performance standards expected of the team
Motivating your team through regular 1:1's and identifying training needs by setting clearly defined objectives.
Regularly seeking feedback from stakeholders on the performance and productivity of the HRSSC to ensure that standards are being met and issues dealt with.
Undertaking other duties, training and or hours of work as may be reasonably required, and which are consistent with the levels of responsibility of this role.

Candidate Specification :
High level understanding of HR issues, process and procedure together with knowledge of statutory requirements
In depth knowledge of transactional processes (preferably gained in a HR environment) to enable interpretation for policy and guidance to customers
Knowledge and understanding of HR Administration
Understanding of Data Protection legislation, its implications, and the need to comply
Experience of working in a customer focused environment, ideally working to SLA's
Experience of managing a team and able to demonstrate achievement of performance and efficiency benefits through coaching and people development
Organisational skills
Excellent verbal and written communication skills
Attention to detail
Ability to balance demands and priorities
Ability to coach peers and customers on processes including usage of systems
Experience of problem solving
Ability to proactively identify opportunities to improve the service
Experience in using Service Now is desirable
Career Development:
Generic evolution in terms of widening the scope of the HRSSC
HR roles within divisions outside of the HRSSC

Job Profile :
Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

The application process
Read the information provided and if it sounds like the right role for you please apply online as soon as possible. Our online application process takes about 10 minutes and you'll need to upload your CV/resume. You have the option to upload a cover letter - to help explain why you're interested in applying for this role. The application deadline is 13/11/2019 when applications will be reviewed by the team to shortlist for interviews, which will be held in Blackburn.