Senior Credit Controller (Specialist)

Location:Greater London
Job Type:Full Time

Job Description

Overview

Global is one of the world’s leading Media & Entertainment groups. As the UK’s largest commercial radio company, Global reaches more than 32 million people every week including 25 million on the radio alone through its respected media brands; Capital, Heart, Classic FM, Smooth, LBC, Radio X, Capital XTRA and Gold. Global recently moved into outdoor advertising following the major acquisitions of Primesight, Outdoor Plus and Exterion Media. With over 250,000 outdoor advertising points, Global is one of the largest outdoor advertising companies in Europe.In 2018 we launched our awards ceremony, The Global Awards, to celebrate the biggest stars of music, news and entertainment. We’re also committed to improving opportunities for young people across the UK. We train the future talent of broadcast and media at our school, The Global Academy, and raise money to support small children’s charities across the UK, through our charity, Global’s Make Some Noise.

The Role….

Works with Credit Manager to manage thespecialist accounts, this includes ensuring billings are completeaccuratelyand queries are resolved. Builds and maintains strong working relationships with sales teams and customer service to ensure customer queries are addressed in a timely and satisfactory manner

Role & Responsibilities

  • Management of pre-billingvalidationfor specialiststo limit blockers to payment

  • Run billing process for specialists, ensuring validation levels are in line with KPIs, management of remediation process to address exceptions

  • Management of query resolution process, working closely with sales and customer service.

  • Working closely with specialist finance teams to review status of debt and resolve issues

  • Production of monthly statements for delivery to external and internal stakeholders

  • Regular reporting to management over effectiveness of validation process and status of debt

  • Ad hoc reports for audit, financial investigations, etc., as required.

  • Weekly cashflow forecasting for specialist receipts and involvement inrollingforecast process

Key Skills & Experience

  • Previousexperience in a Credit Supervisor or a Credit Controller role

  • Experience working in highly fluid or agile environment, with ability to manage many tasks and prioritise key deliverables

  • Good understanding of media environment preferred but not essential

  • Ability to create and process financial spreadsheets

  • Customer service experience

  • Confident with a pro-active and “can-do” attitude

  • Ability to work autonomously, owning of projects and deliverables

  • Excellent team player

  • Able to work over and above when required or requested

  • Attention to detail; accuracy in numeracy and grammar

  • Ability to deal and communicate effectively with a wide range of internal and external stakeholders, at all levels

  • Ability toremain calm when under pressure

  • Strong organisational skills; methodical in their approach (demonstrated experience in resolving complex problems), with strong analytical skills

  • Strong communicator and professional attitude towards problem solving

  • Ability to update and maintain accurate customer ledgers

  • Excellent numeric ability, communication skills, and good practical and commercial judgement