Director of Customer Data & CRM

Location:Cambridgeshire

Abcam is searching for an enthusiastic and experienced Director of Data to help the business unlock the full value of its customer data and CRM platforms.


About the role

The Director of Customer Data & CRM will own and shape Abcam’s customer data strategy so that the business can unlock full value from this critical growth engine. You will:

  • Shape and build consensus around the data vision, strategy and roadmap

  • Lead work to define our customer data model and the roll out of this model across the business working closely with IT and other business functions

  • Create single sources of truth that can power enhanced digital, sales, service and marketing-led customer experiences and drive business growth

  • Oversee the growth in the value of our data and support users of data (e.g. digital users; data scientists; analysts; business users)

  • Provide data governance and improve data quality
  • Own the product strategy and roadmap for our Sales, Marketing and Service suite of applications which are used by hundreds of internal staff globally, ensuring these products meet Abcam’s commercial needs and deliver experiences that delight our internal and external customers

  • The role will report to the VP Digital Experience and is a key part of shaping the future of our CX vision and strategy by providing best in class experiences through our technology platforms. You will manage a team of 4.

About you

  • Proven experience of delivering business value through the strategic and innovative use of data

  • Degree-educated with min. 8 years’ experience working in digital environments (ideally with a data science, data engineering, business intelligence or analytics background)

  • An understanding of the data domain, including data governance, data architecture, data modelling, data engineering, data delivery, and the role of data to enable analytics, reporting and business intelligence

  • Experience of CRM systems (preferably the Oracle suite including Eloqua, Sales and Service clouds)

  • A proven leader comfortable building, coaching and managing high-performing teams - both direct and virtual

  • A strong communicator, able to effectively influence across all levels within the organisation

  • Comfortable working across a business to gather requirements and creating compelling business cases for new features and functionality

  • A strong bias to action, working iteratively to deliver results

  • Thrive in an environment which offers big challenges, fast change and ambiguously defined problems

About Us

With offices across the US, Europe, and Asia, Abcam is one of the leading life science companies today, achieving multi-year double digit growth with the aim of helping scientific researchers make breakthroughs faster. It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Founded in 1998, Abcam PLC was an early pioneer of eCommerce in the life sciences industry and aptly, described as ‘the Amazon of antibodies’ in its early years and more recently, ‘the Apple of antibodies’. For multiple years, including 2017, Abcam was voted and awarded the ‘Best Website’ by life science researchers with millions of visits monthly. Today, Abcam is one of the top 5 most value companies listed on AIM with a market cap value of nearly £3B.


Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focused on wellbeing and opportunities for growth and development.