Corporate - Executive Receptionist supervisor

Location:Greater London
Job Type:Full Time
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Core Responsibilities:
  • To manage the welcome process and registration of visitors and clients to the building according to security procedures
  • To manage the visitor access card procedure for JPM premises
  • Ensure the Lobby Concierge team is knowledgeable through seeking out accurate and up to date information at all times, reviewing details of each allocated event/meeting/ visitors for the coming day at the daily operations meeting
  • Work alongside the Lobby Concierge team to ensure consistent delivery of first class service, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product
  • Ensure all team members deliver service in line with Global Amenity Service’s Brand Standards , at all times adhering to JPM’s non-negotiable service standards
  • Be a ‘Culture Carrier’ for Global Amenity Services Brand Standards
  • Monitor service standards to ensure SOPs are followed and global alignment is supported
  • Answer all calls within 3 rings, returning all voicemails and action all e-mails as quickly as possible and the latter within 24 hours
  • Be the first point of contact for general enquiries and transferring calls to the correct department
  • Assist with day to day rota management, ensuring it is fit for purpose and supports to the business requirements
  • Be the onsite contact for the Lobby Concierge team for day to day operational issues
  • Assist with the training and induction of new team members
  • Support performance management process by providing feedback for review meetings
  • Printing daily reports for all visitors to the building making certain changes are updated and communicated accordingly
  • Assist with monthly reporting on visitor statistics, volumes, walk-ins V Pre-registered etc
  • To take responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times
  • To maintain a positive and professional poise throughout all business dealings with a polished image, following uniform guidelines without exception
  • Ensure that adequate supplies of stationery and sundries are available for the Reception Desk and request new orders when required

Requirements:

  • Client-facing experience

  • Reception experience within a corporate, leisure or hospitality environment

  • Previous Team Leader experience

  • Track record of quality service provision

  • Strong interpersonal skills

  • Highly organized; ability to handle multiple tasks and apply judgment to prioritize

  • Strong Computer Skills, (MS Office; Room Booking System eg EMS)

  • Flexibility to deal with a fast-paced, diverse environment

  • Excellent communication skills; both oral and written

  • Team player
  • Work comfortably under pressure and observe deadlines

  • Highly motivated

About J.P. Morgan Chase & Co:

J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.

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