WM - Sr. User Experience Lead - Vice President

Location:Greater London
Job Type:Full Time

We are actively seeking an energetic and innovative UX Design Lead to join our group. J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan’s Digital Wealth Management, serves J.P Morgan Private Bank clients, as well as their advisors. We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can’t. We elevate UX not just to solve users’ problems but also to use design to steer the product’s evolution into a powerful and extensible framework.

About the Opportunity

As a Lead UX Designer, you will leverage your deep understanding of research and experience design for digital products. You'll be at the forefront of our efforts and be directly responsible for decisions that form our client and advisor experiences. This is a hands-on research and design role. You will collaborate with a multi-disciplinary team that includes other researchers, product designers, content writers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms. In addition, this role is based in London, working directly with an international team located in London, New York, Bangalore, Singapore, Hong Kong, Glasgow and Geneva.

About You

  • You're actively involved in defining product strategy and can define a research strategy to support it

  • You love research and understand the necessity to put the user first

  • You think in terms of systems and make rational design decisions

  • You enjoy mentoring and growing other researchers and designers

  • You can create and share design direction for products based on research findings

  • You are constantly pushing your limits and searching for opportunities to become better

  • Your team collaboration and communication skills are unparalleled
  • You’re passionate about user research and you place the customer’s needs above your own preferences

  • You have a deep love for research and design


  • You can distill complicated problems defined through research into simple and elegant solutions

  • You have extensive knowledge of user experience research tools and techniques and know the strengths and weaknesses of each
  • You can accurately make decisions that guide the product direction with little information

  • You have an understanding of what makes an experience good or bad is critical. You can think through user problems, find reasonable solutions, mock them up in detail, and work with engineers to build them

  • You have the ability to influence others and provide thought leadership on design based on research findings
  • You're a self-starter who actively seeks ways to uncover user needs and know how to transform them into experiences

  • You have the ability to synthesize complex, interdependent, and sometimes competing needs
  • You understand the technical limitations and liberties behind your decisions and have enough chops to communicate your ideas to our engineers

  • You actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent

  • Bachelor's Degree or equivalent practical work experience in Research or Design

  • You have an online portfolio demonstrating superior experiences (required for application)
  • You are willing to work outside of 9am-5pm hours in order to accommodate communications with international colleagues
  • Willingness to travel

To be considered for this role, you may be required to complete the video interview powered By HireVue.

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.6 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.
J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
Asset Management is a leading investment manager of choice for institutions, financial intermediaries and individual investors, worldwide. With a heritage of more than two centuries, a broad range of core and alternative strategies, and investment professionals operating in every major world market, we offer investment experience and insight that few other firms can match.
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.