Support Engineer

Job Type:Full Time
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The Technology Services team within Mott MacDonald develops and supports complex software systems for clients throughout the UK and within the Mott MacDonald group. These systems are developed by our in-house software engineering staff. The support team play a vital role in the support services we provide and are responsible for service-desk, system maintenance, issue diagnosis and system deployment activities.

We require a Support Engineer to join our team based in the city centre of Glasgow.

Within the team, you will work within a structured environment which promotes the delivery of a high-quality service to our clients and provides a framework for your continued growth. You will have the opportunity to be mentored by a talented technical team, who will set and support you in meeting challenging goals, ensuring your continued learning and development. The role will include working directly with our clients, remotely and occasionally on-site helping provide a wide range of support services.

Having been voted the 4th best place to work in the Glassdoor 2017 UK 'Best Place to Work' list, based on the reviews from our employees over the last year, we feel we have something worthwhile to offer.

Closing date for applications: 30th October 2019

Reporting to the support team manager, the successful candidate will be responsible for:
Carrying out regular diagnostic checks on live systems,
Corresponding with end-users to progress issues raised,
Working with colleagues in the support and development teams to investigating and resolve reported issues,
Working with the development teams to perform system upgrades,
Providing technical support in the production of regular system reports,
Where appropriate to business needs, undertaking integration and regression testing of in-house developed software.

Some aspects of this job will require occasional work outside normal office hours, or on UK client sites, so flexibility is essential.

Essential academic, professional qualifications and experience:
You should be qualified to HND level or above in a Computer Science (or a related computing discipline) subject.

You need to have worked in a commercial system support environment for 12 months or more.

Desired academic, professional qualifications and experience:
BSc. in Computer Science (or a related computing discipline)

Essential technical skills:
Good working knowledge of Linux operating system and of Windows operating system couple with T networking infrastructures.
Familiarity with SQL and relational databases and Virtualisation systems.
Experience in processing IT service desk requests, following through issues until resolved.

Essential personal skills:
Highly motivated to learn fast and add value to our support service.
Ability to communicate effectively with customers via telephone and email.
Ability to demonstrate initiative in progressing the resolution of system issues.
Have good organisational skills.
Have an aptitude for diagnosing and fixing systems problems.
Be a good team player.

If you have any of these additional skills, you would be of particular interest to us:
Knowledge of, and experience with scripting languages (Linux, VB, Bash etc).
Knowledge of PKI & VPN technologies.
Experience in installing/maintaining Apache open-source components.
Experience of working in within an ISO-27001 compliant environment.
Experience in testing software systems.
Knowledge of Programmable Logic Controllers (PLC) and Supervisory Control and Data Acquisition (SCADA) software.
Familiarity with ITIL processes and procedures.