Senior Solution Consultant, UKI

Location:County Dublin, Greater London
Job Type:Full Time

Job Description

Who we are:

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! 2019 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our multi-billion dollar revenue goals. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our Pre-sales team to keep up!

We're now a multi-product company too so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.

What will you do?

In this role, you’ll support one of our UKI sales teams; working with your aligned Account Execs on our largest enterprise-level opportunities.

As a Senior Solutions Consultant, your mission is to ensure product selection. You’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll already be successful selling to Enterprise and Mid-Market organisations and convincing C-level and director level executives of the technical merits of the software solution.

Working in conjunction with Sales, Marketing, and Customer Success, you’ll be the technical bridge between our Account Executives and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and over the phone.

What you have:

  • Strong demonstrable Mid-Market/ Enterprise software Solution Consulting experience

  • Fluency in English

  • Expertise in detailed discovery and value-based solution selling

  • Proven experience mapping software solutions to RFI/ RFP requirements

  • Experience scoping, managing and executing customer pilots and Proof of Concepts (POCs)

  • Superior solution scoping abilities and influencing new product development

  • Excellent interpersonal, communication, persuasion, presentation and writing skills

  • Call Centre experience is desired (and a huge plus!)

  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution

  • Must be willing to work in a fast-paced environment and have a can-do and proactive attitude

  • Must be willing and able to travel

  • Passion!


Nice to haves:

  • Previous consulting experience implementing enterprise-class software solutions

  • In-depth knowledge of Customer Service Software or other relevant business applications

  • Knowledge of AWS, Azure, Google, Oracle PaaS etc

  • Experience in web/ scripting technologies, HTML, CSS, JavaScript, SaaS applications

#LI-SP1


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.