Corporate - HR - EMEA Employee Relations Case Manager – Vice President

Job Type:Full Time
Apply Now

The Role

The EMEA ER Case Management team, investigate and disposition complex, sensitive and time-critical ER matters (allegations, complaints, grievances and disciplinaries). Partnering closely with HR colleagues; HR legal and Business clients to manage a varied case load and implement appropriate strategies, plans and interventions to develop and/or maintain a high performing work environment.

  • Case manage, Grievances & Disciplinary cases end to end through all the key stages of a case (Preparation phase, hearing phase and closing phase) and where required Disciplinary and Grievance hearing procedures, providing effective advice, resolution and remediation for all lines of business in EMEA.
  • When appropriate, engage Control Partners and HR Legal as well as the aligned HR Business Partners / HR Business Advisors to assist in the timely resolution of cases.
  • Provide guidance to managers on complex ER questions or situations.
  • Involvement in managing escalated cases from EOS, Exit Surveys and Culture of Respect.


  • Previous in-depth experience of HR/ER Case Manager experience which includes advising on and investigating ER matters; experience in Financial Services preferred.

  • Ability to manage a high volume of cases and make sound judgements under significant pressure

  • Strong organizational and time management skills;

  • Excellent communication skills with the ability to relay complex and detailed information in a simple and concise manner in both written and verbal formats

  • Effective partnership skills with the ability to influence at all levels and roles in the Firm including HR colleagues and senior leaders

  • Experience working with multiple partner groups including but not limited to Legal, Global Security & Compliance professionals.

  • Knowledge of full range of ER practices; performance related concerns, Code of Conduct investigations, workplace issues and conflicts including management practices, concerns, disputes, disciplinaries, appeals and grievances

  • Strong knowledge of UK employment law and respective regulations

  • Able to quickly size up a complex people/business situation, sort through the facts, develop alternatives and make sound recommendations.

  • Provides insight to clients to assess issues/potential risks and recommends actions to reach balanced solutions. Challenges clients to question assumptions & think through problems.

  • Proven ability to prioritise and multi-task in a highly regulated, fast-paced environment

  • Demonstrates and promotes expected risk/controls behaviours by holding self and others accountable to operate within established procedures/parameters and to proactively prevent and/or address risk and control issues.

  • Utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate further risk to the firm.

The hiring manager for this job opening would be willing to have a conversation about flexibility. This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.

About J.P. Morgan Chase & Co:

J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.