About the role
As we rapidly expand, we are looking for a Customer Service Specialist to join our multinational Customer Service Team on a 6 months' fixed term contract.
As a Customer Service Specialist you will handle customer queries on a daily basis and proactively handle customer data, ensuring a first-class customer experience at all times.
You would ideally join us full-time however we are happy to consider flexible working hours.
About Customer Services at Abcam
Our multilingual Customer Services Team is made of 25 enthusiastic customer experience specialists, focused on delivering a world-class service to our customers, in English, Spanish, German, and French. The team work in a “virtual office” set up. Their communication skills are impeccable and they use a newly introduced system which helps the team process orders and communicate with our customers more efficiently.
Roles & responsibilities:
- Proactively resolve customer queries, liaising with other departments when appropriate
- Manage their own admin around the orders placed, providing quotations, processing credit notes etc.
- Proactively contact customers with information about their order
- Own their customer data ensuring that information in our systems is accurate at all times
- Support other team members when needed and with an enthusiastic mindset
- Recommend promotions and product alternatives to customers when appropriate
- Look for ways that you can continually improve how you do your job
You have some customer service / customer-centric experience and are able to demonstrate excellent customer service awareness. It can be experience within sectors such as Retail, Gaming and Leisure & Tourism.
You are used to deal with order processing and related details, having an excellent attention to details. You can prioritise your workload and work efficiently in a fast-paced environment.
Most of all, you have a positive mindset, love to help people and take initiative to solve queries!
If this sounds like you and you’d like to be a part of a fast paced, growing business with the vision to become the most influential company and best-loved brand in life sciences please apply now!
Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.
It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.
Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focused on well-being and opportunities for growth and development.