Senior Governance and Frameworks Lead

Location:Greater London


Role Title: Digital Senior Governance and Frameworks Manager

Business: Digital - RBWM

New or Existing Role: New

Role Purpose

  • Within its Retail Banking and Wealth Management (RBWM) line of business, HSBC is undertaking large transformation programmes to ensure RBWM products and services are accessible to customers through digital channels. The RBWM Digital programme is of particular priority given the reach and impact of financial technology innovation and increasing customer demand for online and mobile engagement.

  • Within the Digital programme, it is crucial that the Risk functions within HSBC are fully involved in the design and deployment of all products and services, including the Information Security, Credit, IT Security, Fraud, Legal, Operational Risk, Regulatory Compliance and Financial Crime Compliance (FCC) functions to ensure the Bank, and our customers, are secure and protected.

  • As the Digital Senior Governance and Frameworks Manager, the role holder will be responsible for working closely with the Head of Governance and Frameworks to ensure a fit-for-purpose risk and control framework has been established.The framework should allow for appropriate governance within Digital to ensure delivery at pace and drives risk awareness.

  • The role holder will report to the Head of Governance and Frameworks, who reports into the Digital CCO. The role holder will also work closely with representatives from across the Digital CCO.

Key Accountabilities

Impact on Business

  • Help to develop and embed the framework for ways of working within Digital CCO including:

  • Accountability to ensure a consistent approach to BAU risk management is adopted across RBWM Digital including documentation and governance

  • Support in adopting agile practices and reducing waste

  • Promote the brand of the Digital CCO via the Risk & Control Discipline and establish a risk and control culture across Digital

  • Lead input to the monthly Digital Risk and Controls (DRC) meeting and ownership of the ToR

  • Manages Mandatory training and policy communication for the Digital CCO team

  • Support with defining the Product Governance Process for Digital products

  • Work closely with the wider CCO team, to enable efficient and improved ways of working, ultimately aiding the Digital delivery teams to achieve their goals

Leadership & Teamwork

  • Work closely with Digital process owners

  • Work closely with the Global RBWM Governance, Digital COO Governance and Digital CCO

  • Strong teamwork across Digital, Technology, Risk, RBWM business lines (e.g. 2LoD) and Internal Audit to establish and maintain productive personal relationships

  • Role model a positive internal risk and control culture across Technology teams and shape the climate, tone and environment in which people work

  • Make considered decisions that protect and enhance HSBC values, reputation and business. Promote and embed the ethics and strategy of the bank


  • Continuously develop cross-functional relationships with SMEs within each of the Risk sub-functions

Major Challenges

  • Navigating complexity: proactively representing the myriad of inputs from multiple Risk functions at a global, regional and country level as a member of the Digital delivery team

  • Detailed understanding: early and comprehensive articulation of financial crime, fraud, information security, legal and regulatory risk requirements across the RBWM markets will be crucial for the Digital workstreams to succeed with strong, effective controls and to avoid late stage disruption

  • Dynamic environment: strong innovation in financial technology will result in new and emerging risks, opportunities and threats

  • Disparate stakeholders: developing and maintaining productive relationships with team members and stakeholders who are widespread geographically and functionally

Role Context

  • Digital CCO has first line of defence responsibility for the management of risks arising from the rapidly evolving internet and mobile banking channels. This will necessitate working closely with the Digital delivery teams to ensure robust and effective risk controls are in place for Digital channels, as well as challenging the Risk status quo where appropriate in line with emerging customer requirements and technical innovation.

Management of Risk

  • The role contributes to the implementation of operational risk and the role holder should show be willing to learn about risk management, show an aptitude for analytical thinking and problem solving, and incorporating learning from actual incidents into future practice.

Observation of Internal Controls

  • The role holder should adhere to all relevant internal controls.