Director of IT Operations

Location:Cambridgeshire
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About the role

Abcam has ambitious plans to grow both organically and by selected acquisitions and partnerships, with a view to doubling our scale by 2023. Information technology is key to us achieving our growth plans and consequently we have begun to create a data organisation that will serve our long-term mission. Our ability to scale the organisation and deliver against our mission to serve our customers and double the scale of the business is dependent on the ability to provide high quality and excellent services to our colleagues across the world. The role of Director of IT Operations is vital to helping us to deliver this critical capability.


Reporting to our Senior Vice President for Information Technology, the successful applicant will be responsible for working with the Executive Leadership Team, other members of the information technology team and key stakeholders to support the infrastructure, networks (voice and data) and offices around the world. The successful applicant will be expected to work across the organisation to assess how our new capability and applications will impact the people using them, and how they need to work differently within Abcam, with our customers and our suppliers.



This is a fantastic opportunity for an ambitious IT Operations Director to gain broad experience in a rapidly growing international life science business. The ideal candidate will have high intellectual ability and a successful track record of managing the delivery of operational services gained across a variety of sectors. Leadership skills, self-awareness, empathy and persuasive skills are essential, as is attention to detail, flexibility and the ability to assimilate information in a fast-paced environment.


Key responsibilities:

  • Manage a busy and vibrant international operations team comprising of technicians, engineers, analysts and managers.
  • Develop strong capability to implement service excellence approaches to systems management.
  • Manage stakeholders from C-level, SVPs, VPs downwards.
  • Take accountability for the operations and service design and develop management capability within that space accordingly.
  • Ensure that other business functions have ‘self service’ capability.
  • Manage external and internally hosted systems.

About you:


Our ideal candidate will have a strong prior experience in a similar role within fast paced and diverse organisations with a global reach along with a track record of IT operations and successful delivery. You will have strong experience based capability to design, implement and run an excellent IT Operations environment, with a highly process driven approach and have a strong ability for implementing effective and scalable solutions. You will have excellent people leadership and transformation qualities, and the ability to work with peers and subordinates accordingly. You will have strong exposure to cloud services SaaS, PaaS and IaaS and prior experience of managing ERP systems. In addition, you will have demonstrable Information Technology Infrastructure Library (ITIL) framework knowledge as a practitioner.


You will be highly organized, commercially aware, analytical, results-oriented, committed, agile and audacious, with the ability to work in a fast-paced high-pressure environment that delivers results. You have demonstratable ability to communicate effectively and influence global cross functional teams or work with stakeholders such as Enterprise and Solution Architecture, Security, Risk and Compliance in a complex environment. You will have excellent skills to manage and negotiate with suppliers and vendors across a diverse range of capability and territories.



If this sounds like you and you’d like to be a part of a fast paced, growing business with the vision to become the most influential company and best-loved brand in life sciences please apply now!