Associate Solution Architect

Location:County Dublin, Greater London
Job Type:Full Time
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Job Description

Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams!

We are looking for a dynamic pre-sales superstar who enjoys positioning technical solutions and services to prospective Zendesk Clients. This is a great opportunity to join a high growth organisation, making a difference in the Customer Experience market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk!

What will you be doing?

  • Work collaboratively with Account Executives and Solution Consultants to position success paths for our prospects and customers

  • Link business processes with product/technical solutions

  • Gather requirements, create Statements of Work (SOWs) and change orders for new and existing customers

  • Position and present implementation package offerings to customers & prospects

  • Demonstrable experience in one or more of the following: consulting services, project management and business analysis, technical support

  • Solid understanding of Cloud solutions

  • Knowledge of scoping, sizing & defining statements of work (SOW’s)

  • Enjoy presenting and interacting with customers - showcase high energy, enthusiasm and positivity

  • Ability to prioritise and plan effectively

  • Work effectively as a member of a cross-functional team (internal & external)

What you'll bring to the team

  • Bachelor's Degree

  • 3+ years experience delivering consulting services,customer support, presales support

  • Ability to travel up to 20%

  • Multiple language fluency a plus (German in particular)

  • Experience in a fast paced, high growth & dynamic environment

  • Experience with various architectures (Web, Cloud, Integration) and methodologies

  • Experience with or knowledge of RESTful and JSON API implementation

  • Has worked with Customer Service systems, processes and challenges

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.