Business Analyst - Associate

Location:Glasgow City
Job Type:Full Time
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Business Analyst

Role Description

The role is for an experienced business analyst in a core CRM & Data Warehouse platform team servicing the CIB banking business. This is a terrific opportunity for a high energy individual seeking broad exposure to the business within a high performing technology group. The role will have significant connectivity with the Front Office Business and support teams. The ideal candidate will have a proven track record in project management & business analysis, an ability to solve complex data problems and a good level of SQL knowledge.

Duties and Responsibilities

  • Providing level 3 production services for the client intelligence suite of applications and reports, including analysis and triage of operational support requests

  • Working on the resolution of complex incidents and ensuring that the right problem solving techniques and processes are applied to meet the business expectations

  • Managing the documentation, resource allocation and tracking of all operational support related activities

  • Management of a KANBAN agile methodology to support the prioritisation and delivery of support requests

  • Establishing realistic L3 Service Level Agreements (SLAs) that are aligned with the customer expectations as well as the demands of standards and best practices

  • Providing a strict production gatekeeper function by reviewing the solutions coming from Application services to resolve stakeholder requests

  • Driving knowledge management across the supported applications and ensuring full compliance

  • Working with team members to identify areas of focus, and training on reporting applications to improve team performance and incident resolution

Skills and Experience

  • MUST have a proven track record in a technology team as a Data Analyst/Business Analysis / Support Analyst (or similar role)

  • Must have worked on BI platform (Data Warehouse. CRM / reporting) solution design through client problem statements and not just requirements notation

  • Must have experience of support BI applications - Cognos, Tableau, Qlik Sense

  • Must have experience in both waterfall and agile project delivery methodologies

  • First Class communication and presentation skillsAble to "think on their feet"

  • Ability to face off to very demanding stakeholders, managing their expectations in a fast paced environment

  • Ability to articulate complex technical issues concisely to a non-technical audience up to Senior Management level

  • Excellent documentation & MS Office skills – Word, Excel, PowerPoint

  • Experience with documentation / issues tracking tools such as Jira

  • Broad experience of ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation beneficial)

  • Must possess very strong data analytics skills and knowledge of query languages (SQL, PL/SQL etc.) in conjunction with experience of Data Warehouse & Data Marts

  • On the job Cognos Administration experience

  • On the job QlikSense Administration experience

  • Familiarisation with relational databases such as Oracle

  • Excellent Customer Service skills

  • Must be able to challenge requirements to improve them

  • Well rounded and detail focused technologist with innovative problem solving skills

  • Ability to translate effectively between clients and developers

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.

Closing Date: October 14, 2019