Procurement Operations Supervisor

Location:Greater London
Job Type:Full Time
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Who we're looking for
We are looking for a Procurement Operations Supervisor to join our newly formed Procurement Operations team, within Finance. You will be responsible for the performance of the Procurement Operations team to ensure agreed service levels are met covering the capture, review, challenge and validation of all purchase requisitions in an accurate and timely manner. Ensuring full knowledge and understanding of all applicable policies and procedures, including 'no PO, no pay' will be essential when interfacing with the business on behalf of the team. Oversight regarding the accurate execution of team tasks regarding data capture and coding, coupled with deep systems knowledge and the ability to prioritise workload across the team is essential. Strong communication skills are essential and an ability to build strong relationships, knowing when escalation to the Group Procurement team is necessary.
About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
The base
This role will be based in London.
The team
Group Procurement is a function within Schroders that reports to the Group Financial Controller. The function delivers commercial expertise to protect and maximise value across the full procurement lifecycle supporting the delivery of Schroders' corporate strategy. Group Procurement has a global responsibility to provide oversight of Schroders supply chain and is closely aligned with the Finance function.
Procurement Operations is a newly formed team reporting into Group Procurement providing buying support to end-users across Schroders organisation globally. This team will be the central process centre managing purchase requests for goods and/or services globally. The purpose of this team is to ensure requests for goods and/or services are validated, raised and approved efficiently and effectively.
The Procurement Operations team, based in London shall act as the central point of contact for operational buying processes and form a key interface with the Group Procurement team. The team shall have a focus on ensuring all global cost activities provided by the Data Maintenance, Accounts Payable and Cash teams are in alignment and have visibility of the global process implications.
What you'll do
The Procurement Operations Supervisor has the following responsibilities:

Managing the execution and performance of the Procurement Operations team.
Ensuring all purchase requests, requisitions, purchase orders (PO's), new vendor setups and queries are processed in a timely manner.
Assisting with complex requests, changes, exceptions, urgent orders etc.
Triaging requests to ensure appropriate allocation of resource, escalation and challenge as required
Set up and deliver robust timely housekeeping routines around closing old open PO's, alongside the Accounts Payable (AP) team.
Monitoring service levels and key performance indicators (KPIs).
Use of reporting and systems to support requestors, vendors and employees with R2P queries relating to pre-approval purchase requests, requisitions, purchase orders (PO) creation and/or amendment.
Ensure regular management reports are produced and circulated to the relevant parties.
Preparation of and delivery of User Training material for end users and any other parties within the R2P process.
Engagement with Group Procurement, business users and senior managers regarding issues, inconsistencies or breach of policy relating to R2P activities.
Ensure the team are following the best practise documented processes and procedure.
Identifying areas for continuous improvement and / or compliance and implementing change.
Provision of regular feedback to Group Procurement Managers highlighting trends, challenges, issues and opportunities that may become evident through business engagement.
Supporting the end to end process relating to global cost activities across different teams.
Management and maintenance of contract data within Oracle, along with the management of the approved and preferred suppliers.
Inducting, training and continuously developing the team whilst providing guidance and direction
Carrying out staff reviews and appraisals.
The knowledge, experience and qualifications you need
Solid appreciation and understanding of systems, best practice processes and controls
Demonstrable experience of successfully leading a team
Comfortable working autonomously whilst recognising where appropriate to escalate
Flexible approach to work with an ability to adapt to change
Excellent level of communication comfortable liaising and challenging with all levels of people in the organisation
Ability to analyse information in order to interpret and bring insight
Strong attention to detail and accuracy
Excellent organisation and problem solving skills
Focus on continuous improvement and development
The knowledge, experience and qualifications that will help
Financial Services experience / experience of operating in a regulated environment
Use of Oracle R2P and/or ServiceNow systems or similar e.g. SAP, Coupa
Practical experience of managing supplier master dat
What you'll be like
Capable of remaining calm during busy periods
Friendly, approachable, enjoys working with people from a variety of backgrounds
Ability to work with in a dynamic and time critical environment
Has a continuous improvement mind-set
Willing to go above and beyond to complete tasks
Prepared to take ownership and accountability for performance of a team
We're looking for the best, whoever they are
Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.