Video Producer / Engagement Manager – CESD Global Commercial Banking

Location:Greater London
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Video Producer / Engagement Manager – CESD Global Commercial Banking

Some careers offer brighter prospects than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

When you think of driving growth do you focus on the customer? Do you get your energy from making things simple? At HSBC Global Commercial Banking we’re leveraging our size and strength and investing in disruptive technological change to simplify the business. We are building a world-class organisation capable of high-paced, end-to-end transformation centred around our customers. We need innovative thinkers and doers to help deliver our ambition.

We invest in our people and have a variety of open roles in Commercial Banking. If you decide to join us, we will support your growth and development and provide you with the opportunity to be part of a significant commercial transformation. With the world’s global bank, you will get the chance to work with and influence a wide range of businesses in the 50+ countries and territories where we operate, from small enterprises to mid-market companies and large multinationals. You’ll play a strategic role in driving our investments to success and delivering a customer experience fit for the future.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Customer Experience and Sales Development is a new function and Strategic Business Initiative aligned to the Strategic Business Outcomes, with a focus on delivering both an improved customer experience, across the SBO, and delivering growth, with revenue uplift targets over the next three years. This is an exciting new team, with a full agenda for the next 3 years.

Reporting to the Engagement Lead within Customer Experience & Sales Development (CESD), the role will support the functional build-out and operational/management requirements of the CESD engagement plan.

In this role, you will:

  • Developing and managing the CESD engagement platforms (Video / intranet / SharePoint / forums);
  • Driving functional and wider CMB culture through the use of digital media such as website content creation, filmmaking, vlogging, podcasting, written word etc. to enhance our ‘community’ based engagement approach;
  • Support the Head of Engagement in general engagement strategy design and execution, standing in when required.
  • Helping to create a ‘community’ presence across the CMB frontline to drive advocacy; and
  • Support the CESD function to engage with the global team.
  • Coordinate video production

Given the function is currently at the inception stage, the role holder would be expected to upskill quickly to undertake and oversee varying activities in relation to the creation and establishment of the function which may be wide ranging hence a high degree of flexibility and adapbility is required.