Programme & Project Services Manager

Location:Greater London


Role Title: Programme & Project Services Manager

Business: Compliance Transformation (CT)
New or Existing Role? New
Grade: GCB5
Role Purpose
  • Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the FCR business teams and HSBC to meet its regulatory commitments. Compliance transformation covers key areas such as money laundering, sanctions and anti-bribery and corruption.
  • Programme and Project Services Manager leads the Project Management Office (PMO) of a Programme, this role provides assistance to the Programme Manager to successfully deliver the programme from definition to closure. They will act as a source of guidance, governance and metrics on global programmes/projects supporting the Programme Manager for strategic decisions. They will lead a team of Project Services Officers and Programme and Project Services Analysts working on the same programme or projects related to the programme. They are responsible for adherence to Business Transformation Framework (BTF), using standard project management tools such as Clarity and working closely with their colleagues in Transformation team
Key Accountabilities
Value Creation
  • Builds the project team confidence though demonstration of knowledge and experience; takes an active role in contributing ideas to development of the project in line with the
  • requirements and the framework, oversees development of a programme plans and recommends measures to optimise the plan making it more effort, time and cost effective for the portfolio
  • Supports the Programme/Project Manager and Business Representatives in defining required scope, quality, cost and effort
  • Identifies and manages change requests, is able to estimate its impact to scope, time, budget and effort, provides the sustainable value to the organisation by improving the efficiency of how projects are managed
  • Asks questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
  • Proactively monitors the project execution to effectively identify risks/ issues, analyses risks/ issues to understand impact on scope, cost and time to define the mitigation and contingency plan
  • Tracks and reports financial performance metrics and builds budget control to manage expenses
  • Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
  • Sets the pace and operating rhythm, drives a culture of achievement and ensures pace by identifying and removing barriers to programme/project success
  • Ensure of quality audit and quality of reports; share ideas on implementing new quality standards and quality tools
  • Supervises and leads the programme/project to ensure that the goal is achieved
  • Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure
Operational Performance
  • Plays active role in development and monitoring of a well-defined project/programme plan, identifying the key milestones and engaging with stakeholders to assign roles/tasks responsibilities; Works closely with stakeholders to develop programme/ project key documents (such as plan, roadmap, etc)
  • Actively engages in programme/project resource management
  • Work with the Programme/Project manager to ensure programme/project team follows all quality assurance processes, Global Transformation Framework and uses Group standard tools
  • Tracks, reviews and controls programme/project progress and performance at clearly defined points in the process ensuring the programme/project is delivered on time, within budget; anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling and escalating as appropriate
  • Understands programme/project dependencies; uses available tools to improve work efficiency and quality
  • Uses analytical tools and techniques to prepare and analyse management reports which adhere to the three key parameters (ACT) –Accuracy, Completeness & Timeliness; identifies factors that are putting the programme

Capability and People Development

  • Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
  • Uses different styles of communication relevant to the audience -communicates messages in a clear, consistent and honest manner
  • Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are discussed
  • Shows flexibility and willingness to be assigned with different tasks with no supervision
  • Takes a positive attitude to problems and challenges -using appropriate techniques to deal with them, creating positive work environment, demonstrating self motivation
  • Facilitates/supports good project induction and orientation –i.e. assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals; proactively builds professional relationships within Programme/ Project
  • Maintains personal and professional development, increasing professional knowledge and skills experience;
  • Demonstrates self -awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development;
  • Add capability related to leadership and development of others
  • Manages/Mentors any new member in the team to ensure they deliver quality work and meet the expectations of the programme
  • Provides line management responsibilities for the team Programme and Project Services Officers or Programme and Project Services Analysts
  • Understands and acts as an ambassador in implementation of GPMO Service Catalogue
  • Consistently applies rules and guidelines and exercises good judgment by making sound and well-informed decisions, applies best practices
Major Challenges
  • Working with multiple business and delivery partners
  • Monitoring and controlling projects to meet timescales and to ensure highest quality necessary in a competitive market place
  • Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case, with key focus on timely definition of benefits’ realization KPIs
  • Managing stakeholders
  • Identifying/focusing on internal and external dependencies
  • Leading and developing self and others
Role Context
  • The vision statement for Transformation is “To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for
  • HSBC” Support Project and Programme Managers to manage change through project delivery. The projects will typically have a clearly defined output, fixed start and end date with a well-defined development/delivery path. Projects may be stand alone or part of a Programme.
  • The jobholder will be expected to support the Programme/Project Manager undertaking all core PMO activities to track, monitor and report on the progress of a project.
  • The role holder will operate within the usual authority limits for a PMO Manager.
Role Dimensions
  • The jobholder will be required to support the management of Programmes/Projects undertaking all required PMO activities
Management of Risk
  • The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes. Effective and timely remedial action should be evidenced.

Observation of Internal Controls

  • The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
  • Programme & Project Services Managers adhere to the Groups standard tools and methodologies :
  • Global Transformation Programme Management Framework
  • Global Transformation Project Management Framework and Agile ways of working
  • Global Transformation Change and Implementation Management
  • Global Transformation Initiation Framework
  • Group Standard Business Case
  • Global Transformation tools like Clarity & Open Workbench