Technical Customer Service Manager (Ref: 9403)

Job Type:Full Time
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We have a rare opportunity for a Bradstone Assured Installer to join us as a Technical Customer Services Manager. You will currently be working as a Bradstone Assured Installer and looking to step away from landscaping into a more customer facing role, with the scope to utilise your technical experience. If you are looking for a more varied role where you have the flexibility to manage your own diary, this could be a great option to develop your career.

About the role

Reporting to the National Sales Manager (Bradstone), you will be responsible for assessing all of our Bradstone Assured Installers work during their membership and also prior to joining our accredited scheme. Other elements to the role include:

  • Managing customer complaints, assessing jobs and skill level requirements.

  • Assessing jobs that have been entered in our awards ceremony.

  • Selling our Assured Scheme to potential members

  • Working in collaboration with our Marketing team to develop product information videos and content for social media and other channels

  • Laying product for marketing shoots.

  • Assessing laid jobs prior to shooting for marketing brochures

  • Assisting our Sales team with any queries installers may have

  • Delivering Product demonstrations on release of new products

What will you bring?

  • Experience working as a Bradstone Assured Installer preferred

  • Landscape contractor experience will also be considered

  • Able to access our Hulland ward (Derby) office, a minimum of 1 day per week

  • Be able to operate in line with safety, health, environment and quality procedures and legislation, our brand values, competition law compliance and other business processes and procedures.

  • Ability to communicate and build relationships with a broad range of stakeholders and customers

  • Be able to demonstrate flexibility to adapt and respond to change​

What's on offer?

  • Competitive Salary, bonus and benefits recognizing the contribution you bring

  • Opportunities for Career Progression both at home and abroad

  • An inclusive and safety focused culture with people at the heart of the business

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Why join Aggregate Industries?

To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. LafargeHolcim has a global footprint with leadership positions in the vast majority of its markets and a diversified portfolio with a good balance between mature and developing markets positioned in highly populated areas.

About Aggregate Industries

We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 270 sites and more than 3,900 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services.

We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.