About the role
Join a new team who are dedicated to the support and maintenance of in house developed applications and both cloud and on-premises co-located infrastructure. This is a fast-paced role where no two days are the same. You will be expected to deal with a large array of very different technical issues so having a wide breadth of knowledge and experience is essential, and you must have a passion for providing class leading support to internal users.
About TechOps at Abcam
The Technical Operations Team is a new team at Abcam. Working closely with both the DevOps and Engineering functions, this team provides 2nd/3rd line support for all web infrastructure (both public and internal) and application support.
Roles & Responsibilities:
Ensure the uptime and stability of the Production and Development infrastructure.
Manage all monitoring and alerting of the infrastructure. Practice root cause resolution, not sticking plaster fixes.
Provide 2nd line application support for all in house developed / bespoke applications, working closely with the Engineering team for defect resolution.
You will work closely with the DevOps team to understand and support the automation tools we use to manage the infrastructure.
2nd line support for database systems including SQL Server, MongoDB, Solr.
Continuous improvement is key. You must be constantly seeking improvements that can be made in all aspects of our technical landscape, then planning and delivering those improvements (working with other teams as necessary).
You will be deeply technical, with strong experience with Windows and Linux systems, particularly for web operations (e.g. IIS / Apache etc.).
You will have experience with managing and supporting VMware, Cloud (AWS / Azure), SQL Server / MySQL / RDS.
You will be able to code (e.g. Bash / PowerShell / Python / PHP / .NET / C#).
You will have a burning desire to fix things and fix them properly; no cutting corners here.
You will hate doing repetitive tasks and seek ways to automate.
You will understand ITIL and its value.
You will have knowledge of development practices, source control, deployment tooling.
In your spare time you will likely enjoy developing tools or websites of your own (if you have anything on Github, we would like to see it).
You will work best under pressure, manage priorities effectively, and continue smiling even during a P1 incident.
Any experience of configuration management tools (e.g. Puppet / Chef) and automation tools like Terraform would be a definite bonus.
Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, USA, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.
It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.
Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome driven, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture which emphasises wellbeing and opportunities for growth and development.