Customer Service Officer- Business Banking Small Businesses

Location:Norfolk
Apply Now

Description

The Customer Service Officer role is based within HSBC Business Banking Small Businesses – Commercial Banking UK

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the Small to Medium sized Enterprise (SME) market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small and large businesses reach their potential

The role of the Customer Service Officer (known at HSBC as a Business Specialist) is to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Business Banking Portfolio segment and to improve customer engagement.

Your responsibilities will include:

  • Being an ambassador for HSBC and develop the bank’s profile in the local business and wider community
  • Supporting customers and placing their needs at the forefront of all that we do, setting world class standards
  • Seeking new opportunities and nurturing existing relationships to identify new business opportunities
  • Adhering to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk