Company information

Zendesk logo



IT & T

Company size


San Francisco, California, United States

Workplace initiatives at Zendesk
Workplace initiative Status
Flexible work arrangements
Median Gender Pay Gap
Paid Parental Leave at full salary for primary carer (not including government-funded parental leave) 22 weeks
Return to work retention * 75%
Paid Parental Leave at full salary for secondary carer 16 weeks
Minimum tenure required to be eligible for Paid Parental Leave 12 months
Continuation of pension contributions on the unpaid portion of maternity leave TBC
Programs for parents returning to work after Parental Leave No
Uses gender neutral language for parenthood Yes, globally
Opportunities to purchase leave No
Employee Assistance Program (EAP) program
Breastfeeding rooms No (will install upon request)
Leadership development programs
Targets to raise the number of Culturally and Linguistically Diverse (CALD) individuals in leadership 70% of our 500+ employees in Europe are from mixed cultural backgrounds and non-English first language
Employee-led diversity networks Yes. LGBTI+, Women in Tech, Women in Zendesk
Mentoring opportunities
Coaching programs
Targets to raise the number of women in leadership No - making a conscious effort on diversifing candidate pipelines
Domestic and Family Violence policy No
Internal Women's networking groups
Employee engagement scores year on year * 4.5 company global score
Employee turnover rate * 15-20% globally (10-12% voluntary)
Paid volunteer days Unlimited

About Zendesk

Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.



We believe in a healthy work-life balance. While we work very hard at what we do, we also want you to have room for family, friends, and, of course, yourself. At Zendesk, we keep sane work hours so that we can pursue our passions outside of the office.

We also believe in giving back. Zendesk employees are active in our respective neighbourhoods, working to amplify the great qualities that already exist in our local communities. We volunteer regularly and are proud to help those in need.


Perks and benefits

Zendesk offers competitive salaries and an excellent benefits package for full-time employees. This includes time off, referral bonuses, patent bonuses, and educational opportunities for your career development. And fully stocked kitchens, happy hours, shiny new technology, and the occasional pleasure of seeing executives dressed in holiday costumes make the in-house perks pretty sweet, too.


Rest and relaxation

We understand that you have a life outside of work. That means plenty of PTO for full-time employees—and plenty of couches for a change of scenery or to step away from your desk.

Health and wellness

Health is more than medical coverage for you and your family. You can participate in yoga or bootcamp fitness classes, and enjoy access to healthy produce, snacks, and a wellness discount program.


Learning and development

There's never an end road for professional development. Full-time employees are reimbursed with our education program when they attend a professional conference or take courses to develop new skills within their career.

Planning for the future

Sometimes life happens and events take us by surprise. No matter what the occasion, our benefits package keeps you covered — with a 401K match, disability and life insurance.